TO: Mayor and Commission AGENDA DATE: 2/17/2025
FROM: City Manager AGENDA ITEM: 7 - B
SUBJECT:
Title
Request for approval of Resolution No. 2025-31, Online Utility Exchange Service Agreement to provide professional services necessary to provide online validation of new water, sewer and reclaimed customers.
Body
LOCATION:
City Hall
COST:
Pass-through to Utility Customer
SOURCE OF FUNDS:
Water and Sewer User Fees
ORIGINATING DEPARTMENT:
Finance
POTENTIAL MOTION:
Recommendation
“I hereby move to approve Resolution No. 2025-31.”
END
BACKGROUND:
Background
The City issues utility bills for water, sewer, and reclaimed services to over 36,000 customer accounts. The City’s Utility Billing division currently collects a security deposit on all utility accounts. If creditworthiness is not established, the City will require a customer to deposit a sum of money to guarantee payment of all utility charges. The City is looking to expand its use of credit checks to determine if/when a utility security deposit should be collected. Utility Billing will provide new customers the option to utilize a credit check to reduce their security deposit amount based on their credit history.
The benefit to the City by selecting this service should be reflected in the reduced number and amount of aged receivables outstanding. In addition, as this is an integrated service, the City water, sewer and reclaimed utility accounts will utilize the collection services and / or accounts receivable management services offered.
Per Resolution 2021-11 - “Procurement Policies and Procedures Manual”, Section 4.07 Sole Source Purchases, Online Utility Exchange is the only provider of such services that integrates with our EERP Munis Utility Billing CIS software. The sole source justification was posted as required and there were no comments received.
For new service, the per transaction fee, will be passed to all new customers when establishing service. The increase in the new account fee will be incorporated as part of the fee resolution when brought before the Commission no later than May. For accounts sent to collections all pass through fees shall be incurred by the customer.
...End